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Frequently Asked Questions
Straight answers on choosing, using, ordering and receiving your scaffold tower, ladder or platform. Can’t find what you need? Our UK team is happy to help.
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Answers to common questions
Choosing a Tower
5 questions
What is the difference between working height, platform height and tower height?
Platform height is the level of the deck you stand on. Working height is the platform height plus about two metres, which is how high an average adult can comfortably reach. Tower height is the overall height of the structure including the guardrails. When choosing, start with the highest point you need to reach and match it to the working height.
Which tower is right for my job: Industrial, Trade or Domestic DIY?
Industrial towers are built for daily professional and site use. Trade towers suit contractors and decorators who move between jobs often. Domestic DIY towers are designed for home projects like painting, guttering and window work. If the tower will be used for business or on a commercial site, choose an EN 1004 certified Industrial or Trade tower.
Should I choose a single width or double width tower?
A single width tower (0.85 m wide) fits through doorways and narrow passages and is easier to move. A double width tower gives a larger working platform, more room for materials and extra stability at height. Choose double width for longer jobs or when two people need to work side by side.
Do I need an EN 1004 certified tower?
For business use, commercial sites and most professional work, a tower certified to EN 1004 is expected under UK work at height rules. For home use it is not a legal requirement, but certification is the clearest sign that a tower has been independently tested for strength and stability.
Can I make my tower taller later?
Yes. Most towers are modular, so you can add frames, braces, platforms and stabilisers to reach a greater height later. Look for the upgrade options listed on each product page, or contact us with the tower you own and the height you need.
Safety and Use
5 questions
Can I use a scaffold tower outdoors?
Yes, on firm, level ground with stabilisers or outriggers fitted exactly as the instruction manual shows. Never use or move a tower in strong winds, and always lock the castors before climbing.
Who should assemble the tower?
Towers should be built by a competent person following the manufacturer’s instruction manual. For business use, we recommend that anyone building towers completes recognised tower assembly training, such as a PASMA course.
Do I need stabilisers or outriggers?
Stabilisers or outriggers are required on most towers once they pass a certain height, and they must be fitted on freestanding towers as shown in the manual. They widen the base and greatly reduce the risk of the tower tipping.
Can I use a tower on a slope or uneven ground?
Only with the correct equipment. Use adjustable legs or base plates to level the tower on uneven ground, and never stack bricks or blocks under the wheels. If the ground is soft, use sole boards to spread the load.
How often should a tower be inspected?
Check the tower before every use for damaged, bent or missing parts. On construction sites, towers should be inspected after assembly, after any event that could affect stability such as high winds, and at regular intervals while in use.
Ordering and Payment
5 questions
How do I place an order?
Choose your product and working height, add it to your cart and complete the secure checkout. You will receive an order confirmation by email once payment has gone through.
Do I need an account to order?
You can create an account to track orders and save your details for next time. Account details and past orders are available any time from the My Account page.
Which payment methods do you accept?
All available payment options are shown at checkout. Every payment is processed through a secure, encrypted checkout.
Do you offer trade or bulk pricing?
Yes. If you need several towers, mixed equipment or regular supply, send us your product list, heights and quantities through our contact page and our team will come back with a quote.
Can I change or cancel my order?
Please contact us as soon as possible. If your order has not yet been dispatched, we will do our best to change or cancel it for you.
Delivery and Returns
4 questions
How fast is delivery?
We offer free next day delivery across the UK mainland on scaffold towers, ladders and platforms. Delivery options and timings for your address are confirmed at checkout. See our Shipping Details page for full terms.
Do you deliver outside the UK mainland?
Please contact us before ordering for deliveries to the Highlands, islands, Northern Ireland or outside the UK, and we will confirm availability and cost.
What if my order arrives damaged or incomplete?
Check your delivery as soon as it arrives. If anything is damaged or missing, contact us straight away with your order number and photos, and we will arrange a replacement part or collection.
Can I return a product?
Yes, unused products in their original condition can be returned in line with our returns policy. Contact us first so we can arrange the return. Full details are on our Shipping and Returns page.
Transport and Storage
3 questions
Will a scaffold tower fit in my car?
Most domestic towers use compact frames that fit in a typical hatchback with the rear seats folded down. Larger industrial towers may need a van or roof rack. Ask our team for frame sizes before you order.
How should I store my tower?
Store components in a dry place, off the ground, and keep small parts like braces and pins together. Aluminium does not rust, but keeping parts clean and dry helps them last longer.
Can I buy spare parts and accessories?
Yes. We supply frames, braces, platforms, outriggers, stiffeners, toeboards and other accessories. Browse the Tower Accessories category or contact us with the part you need.
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Useful links for your order
Height guide
Measure to the highest point you need to reach and our team will match the right tower.
Shipping details
Free next day delivery across the UK mainland on towers, ladders and platforms.
Still not sure which tower you need?
Send us the height you need to reach, where you are working and how often. Our UK team will recommend the right tower.