Privacy Policy

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Privacy Policy

Your privacy is important to us. This policy explains how Clinch International collects, uses, stores and protects your personal information when you visit our website, place an order or contact our team.

  • Last updated: 14 October 2026
At a Glance

Privacy in plain English

We never sell your data

Your details are only used to run your orders and support you.

Secure payments

Card details are handled by trusted payment providers, not stored by us.

You control cookies

Choose which optional cookies to allow in our cookie banner.

Your rights

Ask to see, correct or delete your data at any time.

1. Who we are

This website, clinchintl.co.uk, is operated by Clinch International, a UK supplier of aluminium scaffold towers, ladders and access platforms. Clinch International is the data controller for the personal information described in this policy.

Address: 115 London Road, Morden, England SM4 5HP, UK
Phone: +44 7467 933903
Contact: use our contact page

2. Information we collect

We collect information when you browse our website, place an order, create an account or get in touch with us. This may include:

  • Contact details: your name, email address and phone number.
  • Billing and delivery details: billing address, delivery address and any delivery notes.
  • Order information: the products you buy, order history and correspondence about your orders.
  • Account details: your login details if you create an account.
  • Enquiries: anything you send us through our contact form, by email or by phone.
  • Technical information: your IP address, browser type, device and how you use our site, collected through cookies where you allow them.

3. How we use your information

We use your personal information to:

  • Process, deliver and keep you updated on your orders
  • Take payments and issue invoices
  • Answer your enquiries and provide customer support
  • Manage your account
  • Improve our website, products and service
  • Help prevent fraud and keep our site secure
  • Send you marketing emails, only where you have agreed to receive them

Under UK data protection law we rely on these lawful bases: contract (to fulfil your order), legal obligation (for tax and accounting records), legitimate interests (to run, secure and improve our business) and consent (for marketing emails and optional cookies). You can withdraw consent at any time.

4. Secure payments

Payment details are handled securely by our trusted payment providers. We do not store your full card details on our website. We only receive the information needed to confirm your payment and complete your order.

5. Cookies and similar technologies

We use cookies to make our website work, remember your basket, improve site performance and understand how customers use our site. Essential cookies are needed for the site and checkout to work. Optional cookies, such as analytics, are only set if you allow them in our cookie banner.

You can change your cookie choices at any time through the cookie settings on our site or in your browser settings. Blocking some cookies may affect how the website works.

6. Sharing your information

We never sell your personal information. We only share what is necessary with trusted service providers who help us run our business, including:

  • Payment providers, to process your payments
  • Delivery and courier companies, to deliver your order
  • Website hosting, email and IT service providers
  • Professional advisers such as accountants, where required

These providers may only use your information to provide their services to us. We may also share information where the law requires it.

7. International transfers

Some of our service providers may process data outside the UK. Where this happens, we make sure appropriate safeguards are in place, such as UK approved contract terms or a UK adequacy decision, so your information stays protected.

8. How long we keep your information

We keep personal information only for as long as we need it. Order and invoice records are kept for as long as UK tax and accounting law requires, usually six years. Account details are kept while your account is open. Enquiries are kept for as long as needed to deal with them and any follow up. Marketing details are kept until you unsubscribe.

9. Keeping your information secure

We use appropriate technical and organisational measures to protect your information, including an encrypted (HTTPS) website and checkout, restricted access to customer data and trusted, secure service providers.

10. Your data rights

Under UK data protection law, you have the right to:

  • Access the personal information we hold about you
  • Ask us to correct information that is wrong or incomplete
  • Ask us to delete your information, where applicable
  • Ask us to restrict or stop using your information
  • Object to processing based on legitimate interests or for marketing
  • Receive your information in a portable format
  • Withdraw consent at any time, where we rely on consent

To use any of these rights, contact us. We will respond within one month. If you are unhappy with how we handle your information, you can complain to the Information Commissioner’s Office (ICO) at ico.org.uk or on 0303 123 1113.

11. Children

Our website and products are intended for adults. We do not knowingly collect personal information from children.

12. Changes to this policy

We may update this policy from time to time. The latest version will always be on this page, with the date it was last updated. This policy was last updated on 14 October 2026.

On this page

Questions about your privacy?

Contact our team about your data or to use any of your data rights.

Contact Us

Have questions about your privacy?

Get in touch with our UK team about your personal information and your data rights.

Contact Us
Call +44 7467 933903